Terms of Service
Last updated: October 2026 · OpenSoz, India
Terms governing OpenSoz websites, products and custom services built on order in India.
1. Introduction and acceptance
These Terms of Service govern your use of OpenSoz websites, products and services, including OpenBill Pro and ReviewMitra, and any custom website, web application or mobile application built for you on order. OpenSoz is an India-focused developer platform, and by using our services, submitting a project request, or purchasing a product subscription, you agree to these terms. If you do not agree, please do not use the services. These terms are written in plain language wherever possible, but they are a legal agreement, and they should be read together with the Privacy Policy, Cookie Policy, Refund Policy and Acceptable Use Policy, which form part of the same framework.
2. Services and the order-based model
OpenSoz provides two kinds of services. First, its own products: OpenBill Pro for GST invoicing and billing, and ReviewMitra for AI review replies and reputation management, each sold on its published subscription plan. Second, custom services: websites, web applications, mobile applications, SaaS products, e-commerce stores, landing pages, design and integrations, built on order for a specific customer. Custom services are not off-the-shelf goods. Each one is scoped, quoted and built for your requirement, and the scope, timeline and price agreed in your quote form the contract for that project, alongside these terms.
3. Quotes, timelines and delivery
Every custom project begins with a free requirement review and a custom quote. OpenSoz does not publish fixed service prices, because projects differ too much for a single price to be honest. The published delivery windows are 48 hours for a basic, normal website, 7 days for an advanced or complex website, and 10 days for a web or mobile application, each for a standard scope. These timelines depend on timely client inputs, including content, logo, data and approvals. If inputs are delayed, or if you ask for changes outside the agreed scope, the timeline will be adjusted and communicated to you, and the revised date will replace the original for that project.
4. Your responsibilities as a customer
You are responsible for providing accurate information, content and materials for your project, and for confirming that you have the right to use any logo, text, image or data you supply. You must review design previews and drafts promptly, because slow approvals delay delivery. You must also keep your account credentials secure, and you must not use OpenSoz services for any unlawful purpose, as set out in the Acceptable Use Policy. If your project needs access to a third-party account — for example, a payment gateway, a domain registrar or a review platform — you are responsible for providing that access lawfully and for complying with that provider's own terms.
5. Payment terms
Payment terms for a custom project are set out in your quote and must be agreed before work starts. OpenSoz may require payment in stages, such as an advance and a balance on launch, depending on the project. Product subscriptions are billed on their published plans — for example, OpenBill Pro at ₹49 or ₹99 per month after a 7-day free trial, and ReviewMitra from ₹79 to ₹399 per month plus 18% GST — and are charged through the product's own payment flow. Prices for products are shown in Indian Rupees and GST treatment follows applicable Indian GST rules. If a payment fails, OpenSoz may pause the service after notifying you, and service resumes once payment is made.
6. Intellectual property and ownership
After full payment for a custom project, ownership of the delivered website or application transfers to you, as contemplated by the Indian Contract Act 1872 and general principles of Indian intellectual property law. Content you supplied remains yours at all times. OpenSoz retains the right to reuse general, non-confidential know-how, techniques and code libraries that are not specific to your business, and it retains ownership of its own products, including OpenBill Pro and ReviewMitra, which are licensed to you rather than sold. Until full payment is received, OpenSoz may withhold final delivery files or launch, as set out in your quote. You must not remove OpenSoz attribution where the quote requires it to remain.
7. Warranties and disclaimers
OpenSoz will perform custom services with reasonable skill and care, and will fix defects in delivered work that are reported promptly and fall within the agreed scope. However, no software is guaranteed to be error-free, and OpenSoz does not warrant that a website will achieve a particular search ranking, sales figure or number of enquiries, because those outcomes depend on many factors outside OpenSoz's control, including your market, content and advertising. Third-party services — such as hosting, payment gateways, WhatsApp, maps and review platforms — are provided by their own operators, and OpenSoz is not responsible for their outages, policy changes or decisions, although it will help you work around them where possible.
8. Limitation of liability
To the maximum extent permitted by Indian law, including the Consumer Protection Act 2019, OpenSoz's total liability for any claim arising from a project or product will not exceed the amount you paid for that project or for the relevant subscription period. OpenSoz will not be liable for indirect, incidental or consequential losses, such as lost profits or lost business opportunities, except where such a limitation is not permitted by law. Nothing in these terms limits liability for fraud, wilful misconduct, or any matter that cannot lawfully be limited. If you believe OpenSoz has caused you a loss, contact support@opensoz.com promptly with details, so the issue can be assessed and, where appropriate, remedied.
9. Confidentiality
Each party will keep the other party's confidential information private and will use it only to perform the project or provide the service. Confidential information includes business plans, customer data, pricing and any material marked confidential, but not information that is already public, that was already known, or that must be disclosed by law. This duty survives the end of a project. OpenSoz will not disclose your project details or customer data to third parties except as needed to deliver the service, as described in the Privacy Policy, or as required by law. If you share sensitive business information with OpenSoz, mark it clearly so it can be handled with appropriate care.
10. Termination and suspension
Either party may end a custom project by written notice if the other party materially breaches these terms and does not remedy the breach within a reasonable period after notice. OpenSoz may suspend or end a product subscription if payment fails, if the account is used in breach of the Acceptable Use Policy, or if continued service would breach the law. On termination, you must pay for work completed up to that date, and OpenSoz will deliver completed work that has been paid for. Product subscriptions end at the end of the current billing period unless the product's own terms state otherwise, and data retention after termination follows the Privacy Policy.
11. Governing law and disputes
These terms are governed by the laws of India, including the Indian Contract Act 1872, the Information Technology Act 2000, and the Consumer Protection Act 2019 where applicable. The parties will first try to resolve any dispute through good-faith discussion, and then through the grievance process described on the Grievance Redressal page. If a dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the courts in India, at the place stated in your quote or, where none is stated, where OpenSoz is based. Nothing in this clause prevents you from approaching a consumer forum or authority that has jurisdiction under Indian law.
12. Changes to these terms
OpenSoz may update these terms from time to time to reflect changes in services, law or business practice. Material changes will be notified on the website or by email where you have provided one, and the updated terms will apply from the stated effective date. If you continue to use the services after a change takes effect, you accept the updated terms. If you do not accept a material change, you may stop using the services and, for a product subscription, cancel at the end of the current billing period. The version history and last-updated date are shown at the top of this page for transparency.
13. Contact
For questions about these terms, or about a project or product, contact OpenSoz at support@opensoz.com, with info@opensoz.com and query@opensoz.com also available for general and query mail. Please include your project request ID or product name where relevant, so the team can help without unnecessary back-and-forth. OpenSoz aims to reply to project requests within 24 hours. Formal notices under these terms should be sent by email to the support address, and will be treated as received when a delivery confirmation or reply is generated.
Questions about this page? Email support@opensoz.com.