WhatsApp Automation

Will customers be annoyed by WhatsApp messages from my business?

Customers are rarely annoyed by WhatsApp messages that are useful and expected — a bill they asked for, a payment link, an appointment reminder, or a reply to their own review. They are annoyed by frequent promotions they did not ask for. The right approach is to send messages that help the customer complete something: pay a bill, confirm an appointment, or see a statement. OpenSoz products follow this pattern, sending bills, statements and alerts rather than bulk promotions. Always give customers a way to opt out, and keep promotional messages rare, relevant and clearly from your business.