Support & Maintenance

How do I get help after my website or app launches?

After launch, help is available through maintenance and support. Email support@opensoz.com with your project details or request ID, describe the issue, and include a link or screenshot if it helps. Project requests get a reply within 24 hours, and maintenance covers updates, backups, fixes and small improvements agreed after launch. For product issues, mention whether you use OpenBill Pro or ReviewMitra and what happened, so support can help in one reply. If the issue is urgent — for example, a live site is down — say so clearly in the subject line so it can be prioritised.