Support & Maintenance

How fast will support reply to me?

Project requests receive a reply within 24 hours, and that target applies to the Start Your Project form and to support@opensoz.com for new projects. For existing customers, reply speed depends on the issue: urgent problems such as a live site being down are prioritised, while general questions are answered in turn. To get the fastest help, include your request ID or product name, a clear description of the problem, and any error message or screenshot link. Vague messages such as 'it is not working' take longer, because support must ask follow-up questions before it can fix anything.